by Denyse Drummon-Dunn | May 29, 2022 | Cornerstone content, CX, Strategy
One of my clients, who is following the 50 weekly actions for customer-centric excellence as described in my book Winning Customer Centricity, recently asked me for some ideas on how to better manage their customer co-creation. Working more closely with customers is...
by Denyse Drummon-Dunn | May 15, 2022 | Cornerstone content, CX, Strategy
[vc_row][vc_column][vc_column_text] I was recently asked to speak about how to build relationships with clients, in this case for a realtor association. In preparing for the interview, I got to thinking about customer privacy and how important it is to build a...
by Denyse Drummon-Dunn | May 15, 2022 | Cornerstone content, CX, Strategy
I was recently asked to speak about how to build relationships with clients, in this case for a realtor association. In preparing for the interview, I got to thinking about customer privacy and how important it is to build a mutually beneficial relationship to respect...
