Communications & Engagement | Denyse Drummond-Dunn

The Most Popular CPG Posts of 2024 on Consumer Centricity

by Denyse Drummon-Dunn | Jan 10, 2025 | Business Vision & Strategy, Communications & Engagement, Consumer Service, Innovation, Market Research, Insight, Data analysis, Marketing & Brand Building

Here at C3Centricity, we publish books (Winning Customer Centricity, The Winning Secrets Series), articles, online courses and one of the most popular blogs on customer centricity. That’s because we’re passionate about helping companies successfully adopt...

From Good to Extraordinary: Ignite Your Business with Personalized Customer Delight

by Denyse Drummon-Dunn | Jul 20, 2023 | Communications & Engagement, CX, Engagement, Insight

It’s time to move from customer satisfaction to customer delight. After all, no one wants to be good when they can be great! These days, providing a delightful, personalized experience for customers is no longer just a luxury—it’s a necessity for...

Why UX Design is Vital to User Satisfaction and Ongoing Job Security

by Denyse Drummon-Dunn | Nov 5, 2020 | Communication, Communications & Engagement, CX, Digital marketing, Insight, Social Media

One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology. From smarter homes to an improved online experience, people have a lot to gain from the situation. This is why UX design is vital to satisfying our...

The Most Popular CPG Posts of 2024 on Consumer Centricity

From Good to Extraordinary: Ignite Your Business with Personalized Customer Delight

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