by Denyse Drummon-Dunn | Oct 11, 2022 | Cornerstone content, Strategy
I’d like to start this post with a story about some great leaders. As you know, I published my book Winning Customer Centricity a few years ago. And being the customer centric champion that I am, I wanted to ensure that people could buy it wherever they were and...
by Denyse Drummon-Dunn | Oct 2, 2022 | Customer-Centric Mission
You want to adopt a customer first strategy, right? Does every department know? If not, it’s unlikely to happen. You need to inspire and motivate employees with customer-centric mission and vision statements. Everyone in an organisation needs to be behind such an...
