by Denyse Drummon-Dunn | Aug 1, 2023 | Cornerstone content, Leadership, Strategy
Customer retention is essential for the long-term success of any business. We all know happy customers are more likely to make repeat purchases, provide positive reviews, and refer others to your business. But how do you keep customers happy? Here are some of the...
by Denyse Drummon-Dunn | Jul 20, 2023 | Communications & Engagement, CX, Engagement, Insight
It’s time to move from customer satisfaction to customer delight. After all, no one wants to be good when they can be great! These days, providing a delightful, personalized experience for customers is no longer just a luxury—it’s a necessity for...
by Denyse Drummon-Dunn | Jul 6, 2023 | Delight customers
In today’s competitive business landscape, successful companies understand the importance of establishing strong customer connections. It’s not just about collecting data; it’s about fostering a relationship that genuinely respects your...
by Denyse Drummon-Dunn | Jun 13, 2023 | CX, Insight, Strategy
[vc_row][vc_column][vc_column_text] If you’re reading this, then you are probably eager to delight your customers and take your service to new heights. Well, you’re in the right place to learn how to give outstanding customer service. In this article, we...
by Denyse Drummon-Dunn | Jun 13, 2023 | CX, Insight, Strategy
If you’re reading this, then you are probably eager to delight your customers and take your service to new heights. Well, you’re in the right place to learn how to give outstanding customer service. In this article, we will explore four transformative...
