by Denyse Drummon-Dunn | Sep 26, 2023 | Cornerstone content, Innovation, Leadership, Strategy
How important is innovation in your organisation? You’re missing out on revenue and growth if it is not one of your top three objectives! Innovation isn’t just a buzzword; it’s a critical component of success. Companies that embrace innovation...
by Denyse Drummon-Dunn | Sep 18, 2023 | Leadership, Strategy
In the ever-changing landscape of business today, one factor remains timeless and invaluable: building customer trust and loyalty. Trust and loyalty are the cornerstones that sustain a business and drive customer retention, advocacy, and long-term profitability. In...
by Denyse Drummon-Dunn | Aug 29, 2023 | Cornerstone content, Leadership, Strategy
In an era where customer expectations are rapidly evolving, businesses have finally recognised the importance of adopting a customer-first strategy. However, despite this awareness, many companies still struggle to fully embrace customer-centric practices. Numerous...
by Denyse Drummon-Dunn | Aug 29, 2023 | Cornerstone content, Leadership, Strategy
[vc_row][vc_column][vc_column_text] In an era where customer expectations are rapidly evolving, businesses have finally recognised the importance of adopting a customer-first strategy. However, despite this awareness, many companies still struggle to fully embrace...
by Denyse Drummon-Dunn | Aug 1, 2023 | Cornerstone content, Leadership, Strategy
Customer retention is essential for the long-term success of any business. We all know happy customers are more likely to make repeat purchases, provide positive reviews, and refer others to your business. But how do you keep customers happy? Here are some of the...
by Denyse Drummon-Dunn | May 16, 2023 | Leadership, Strategy
As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. I, therefore, thought it would be useful to share the topics my clients ask me about most frequently and my responses to...
