by Denyse Drummon-Dunn | May 16, 2023 | Leadership, Strategy
[vc_row][vc_column][vc_column_text] As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. I, therefore, thought it would be useful to share the topics my clients ask me about...
by Denyse Drummon-Dunn | May 2, 2023 | Cornerstone content, Leadership, Strategy
The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However, like any strategy, a customer-first approach has pros and cons. Therefore I thought it would be helpful to...
by Denyse Drummon-Dunn | Apr 18, 2023 | Leadership, Strategy
[vc_row][vc_column][vc_column_text]As a leader, you know that customer centricity is critical to the success of your business.However, it is not enough to pay lip service to this concept; you must make it an integral part of your company’s culture and business...
by Denyse Drummon-Dunn | Apr 4, 2023 | Cornerstone content, Leadership, Strategy
Emotional Intelligence, or EQ, has emerged as a critical factor in driving business growth by enabling organisations to develop more meaningful customer relationships. In today’s ever-changing business environment, organisations seek innovative ways to...
by Denyse Drummon-Dunn | Apr 4, 2023 | Cornerstone content, Leadership, Strategy
[vc_row][vc_column][vc_column_text] Emotional Intelligence, or EQ, has emerged as a critical factor in driving business growth by enabling organisations to develop more meaningful customer relationships. In today’s ever-changing business environment,...
by Denyse Drummon-Dunn | Mar 7, 2023 | Cornerstone content, Leadership, Strategy
[vc_row][vc_column][vc_column_text css=””] I know, you probably don’t want to read yet another article about the post-pandemic era. But bear with me; this is about customer connection and engagement. Since covid, people have changed their perspective...
