by Denyse Drummon-Dunn | Jun 13, 2023 | CX, Insight, Strategy
[vc_row][vc_column][vc_column_text] If you’re reading this, then you are probably eager to delight your customers and take your service to new heights. Well, you’re in the right place to learn how to give outstanding customer service. In this article, we...
by Denyse Drummon-Dunn | Jun 13, 2023 | CX, Insight, Strategy
If you’re reading this, then you are probably eager to delight your customers and take your service to new heights. Well, you’re in the right place to learn how to give outstanding customer service. In this article, we will explore four transformative...
by Denyse Drummon-Dunn | May 16, 2023 | Leadership, Strategy
[vc_row][vc_column][vc_column_text] As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. I, therefore, thought it would be useful to share the topics my clients ask me about...
by Denyse Drummon-Dunn | May 16, 2023 | Leadership, Strategy
As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. I, therefore, thought it would be useful to share the topics my clients ask me about most frequently and my responses to...
by Denyse Drummon-Dunn | May 2, 2023 | Cornerstone content, Leadership, Strategy
The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However, like any strategy, a customer-first approach has pros and cons. Therefore I thought it would be helpful to...
by Denyse Drummon-Dunn | Apr 18, 2023 | Leadership, Strategy
[vc_row][vc_column][vc_column_text]As a leader, you know that customer centricity is critical to the success of your business.However, it is not enough to pay lip service to this concept; you must make it an integral part of your company’s culture and business...
